2.1 Purpose of the Report System

2.1.1 Marketplace Safety

The report system exists to allow buyers and sellers to flag issues, misconduct, scams, or non‑delivery in a controlled, evidence‑based process.

2.1.2 Fraud Prevention

Reports help identify suspicious behavior, prevent scams, and protect users from malicious activity.

2.1.3 Platform Integrity

All report decisions are made to protect the platform and maintain a fair, safe environment.

2.2 When a Report Can Be Filed

2.2.1 Valid Report Reasons

A user may file a report if: - the seller fails to deliver - the item is not as described - the seller becomes unresponsive - the seller provides fake or invalid items - the seller refuses to resolve an issue - the buyer attempts fraud - he buyer attempts chargeback abuse - the buyer harasses or threatens the seller

2.2.2 Invalid Report Reasons

Reports will not be accepted for: - buyer changing their mind - buyer misunderstanding the listing - buyer purchasing the wrong item - successful digital delivery - completed services - off‑platform transactions - expired evidence - personal disagreements unrelated to the transaction

2.3 Report Timeframes

2.3.1 Opening Window

Reports must be filed within: - 15 minutes for instant‑delivery digital items - 7 days for items $5+ - the listing’s stated delivery window for delayed items

2.3.2 Expired Reports

Reports filed after the allowed timeframe are automatically closed.

2.4 Report Submission Requirements

2.4.1 Required Evidence

Users must provide: - unedited screenshots - timestamps - proof of payment - proof of non‑delivery or misconduct - conversation logs - any additional evidence requested by staff

2.4.2 Invalid Evidence

Reports may be denied if evidence is: - cropped to hide context - edited or manipulated - unverifiable - incomplete - missing - deleted

2.5 Seller Responsibilities During a Report

2.5.1 Response Requirement

Sellers must respond to reports within the timeframe given by staff.

2.5.2 Proof Requirement

Sellers must provide: - proof of delivery - proof of item validity - proof of communication - any additional evidence requested

2.5.3 Failure to Respond

If a seller does not respond: the case may be automatically ruled against them the seller may receive warnings or strikes the seller may be temporarily or permanently suspended

2.6 Buyer Responsibilities During a Report

2.6.1 Honesty Requirement

Buyers must provide accurate, unedited, and truthful evidence.

2.6.2 Cooperation Requirement

Buyers must respond to staff requests for additional information.

2.6.3 Failure to Cooperate

If a buyer refuses to provide evidence or disappears: - the report may be closed - the buyer may lose Buyer Protection - repeated behavior may result in penalties

2.7 Report Review Process

2.7.1 Steps

User submits a report - Staff reviews the evidence - The other party is notified - Both sides may submit additional evidence - Staff makes a final decision

2.7.2 Automatic Decisions

If one party fails to respond, staff may: close the report assign fault automatically

2.8 Report Outcomes

2.8.1 Buyer-Favored Outcome

If the buyer is correct: - seller may be required to refund - seller may receive warnings or strikes - seller may lose verification - seller may be suspended

2.8.2 Seller-Favored Outcome

If the seller is correct: - the buyer’s report is closed - buyer may receive warnings - buyer may lose Buyer Protection - repeated abuse may result in suspension

2.9.1 Examples of Abuse

filing false reports
spamming reports
manipulating evidence
using reports as harassment
attempting to force refunds
filing reports for off‑platform transactions

2.9.2 Penalties

temporary suspension
permanent ban
blacklisting
removal from Buyer Protection
loss of selling privileges

2.10 Off‑Platform Transactions

2.10.1 No Protection

Any transaction made outside the platform: - cannot be reported - cannot be refunded - cannot be reviewed - is not eligible for Buyer Protection

2.10.2 Seller Violations

Sellers who request off‑platform payments may be: - suspended - permanently banned - blacklisted

2.11 Appeals

2.11.1 Eligibility

Users may request one appeal if: - new evidence becomes available - staff made a clear error - the case was incomplete

2.11.2 Limitations

Appeals are not guaranteed and may be denied.

2.12 Platform Authority

The platform may: - deny reports - close reports - request additional evidence - override decisions in fraud cases - suspend accounts during investigations - permanently ban users who violate rules

2.13 Final Decision

All report decisions are final. - Reports may be denied for: - fraud - manipulation - missing evidence - suspicious activity - abuse of the reporting system