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1.1 Purpose of This Refund Policy

1.1.1 Marketplace Integrity

This policy exists to protect buyers, sellers, and the platform from fraud, abuse, and manipulation.

1.1.2 Transparency

All refund rules are written clearly so users understand what is refundable, what is not, and why.

1.2 Platform Fees (Non‑Refundable)

Platform fees are digital services that activate instantly and cannot be reversed.

1.2.1 $0.49 Subscription Fee — Non‑Refundable

This fee covers: - basic seller tools - platform maintenance - bot infrastructure - automated systems - logging and safety monitoring - This fee is non‑refundable under all circumstances, including: - accidental purchase - misunderstanding - user changing their mind - user not using the subscription - user being banned - disputes unrelated to the subscription Chargebacks result in: - permanent ban - blacklisting - reporting to payment processors

1.2.2 Buyer Protection Fee ($1.49) — Non‑Refundable

Covers: - verification systems - dispute handling - staff review time - security checks - fraud prevention - This fee is non‑refundable, even if: - seller fails to deliver - buyer cancels - dispute is denied - buyer made a mistake

1.2.3 Monthly Buyer Protection Fee ($4.49) — Non‑Refundable

Covers: - extended protection - priority dispute handling - enhanced monitoring - subscription processing This fee is non‑refundable, including: - accidental purchase - misunderstanding - user changing their mind - user not using benefits - user being banned Chargebacks result in: - permanent ban - blacklisting removal from Buyer Protection

1.3 Refund Eligibility for Payments $5.00+

1.3.1 Conditional Refunds

Payments $5.00 or higher may be refundable only through the dispute system. Refunds may be granted if: - seller fails to deliver - buyer provides valid proof - dispute team confirms the issue - seller is at fault

1.3.2 Premium Buyer Protection ($5.99 Weekly)

This fee: is not automatically refundable may be refunded only if tied to a failed or fraudulent transaction

1.4 Marketplace Item Refund Rules

1.4.1 Items Under $5 — Non‑Refundable

To prevent abuse, micro‑refund farming, and chargeback exploitation, items under $5 are never refundable.

1.4.2 Items $5+ — 7‑Day Refund Window

Buyers may request a refund within 7 days if: seller fails to deliver item is not as described buyer provides valid evidence

1.5 Refund Requirements

1.5.1 Required Evidence

Buyers must provide: - screenshots - proof of payment - timestamps - proof of non‑delivery - any additional evidence requested

1.5.2 Invalid Evidence

Refunds may be denied if evidence is: - edited - cropped - missing - unverifiable - incomplete

1.6 Refund Processing

1.6.1 Timeline

If approved: processing takes 3–10 business days refunds go to the original payment method

1.6.2 Restrictions

Refunds cannot: - be redirected - be sent to another card - be expedited by the platform

1.7 Non‑Refundable Situations

Refunds will not be issued for: - buyer changing their mind - wrong item purchased - misunderstanding the listing - successful digital delivery - completed services - lack of proof - false claims - expired evidence - off‑platform transactions - abuse of the dispute system

1.8 Chargeback Abuse

1.8.1 Definition

Chargeback abuse includes: - false chargebacks - bypassing the dispute system - fraudulent claims

1.8.2 Penalties

  • permanent ban
  • blacklisting
  • reporting to payment processors
  • removal from Buyer Protection

1.9 Seller Responsibility

1.9.1 Seller Fault

If seller is guilty: - seller must refund - seller may lose verification - seller may receive strikes - seller may be banned

1.9.2 Seller Requirements

Sellers must: - deliver on time - provide proof - maintain accurate listings - cooperate with disputes

1.10 Delivery Rules

1.10.1 Digital Delivery

Sellers must deliver within 15 minutes unless stated otherwise.

1.10.2 Non‑Delivery

After 15 minutes, buyers may open a dispute.

1.11 Evidence Standards

1.11.1 Accepted Evidence

  • unedited screenshots
  • timestamps
  • bot logs
  • dashboard logs
  • seller messages
  • delivery proof

1.11.2 Rejected Evidence

  • cropped screenshots
  • edited images
  • unverifiable claims
  • deleted messages

1.12 Dispute Process

1.12.1 Steps

Buyer submits dispute - Staff reviews - Seller responds - Additional evidence may be requested - Final decision is made

1.12.2 Non‑Response

Failure to respond = automatic fault.

1.13 Appeals

1.13.1 Eligibility

Appeals allowed only if: - new evidence exists - staff error occurred - case was incomplete

1.13.2 Limit

Only one appeal per case.

1.14 Platform Authority

The platform may: - deny refunds - close disputes - request more evidence - override decisions in fraud cases - suspend accounts - permanently ban violators

1.15 Final Decision

All refund decisions are final. Refunds may be denied for: - fraud - manipulation - missing evidence - suspicious activity - abuse of Buyer Protection